Returns & Exchanges

At ISmash, we want you to be completely satisfied with your electronics purchase. If your device or accessory doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.

1

Initiate Your Request

Log into your ISmash account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing